Client document

Initial Disclosure Agreement

Who we are, what we do for your business, how we are paid, and what to do if something goes wrong. Please read this before you ask us to act for you.

01About us

In this document “we”, “us” and “our” mean OneCloud Pvt Ltd trading as Love Capitals. “You” means the business named in the acknowledgement on the final page.

02Our service and the role we play

We help UK businesses find the right funding. The lender, not us, provides the finance and makes the final decision on any application.

03Regulatory status

We are not authorised or regulated by the FCA. We introduce you to firms that are, or to commercial lenders for business lending that is not regulated. You can check any FCA-authorised firm we introduce you to on the FCA Register at register.fca.org.uk.

Some business finance, including most lending to limited companies, merchant cash advances and invoice finance, is not regulated by the FCA. We are registered with the Information Commissioner’s Office under number ZC130857.

04How we are paid

Our introduction service is free to you unless we agree a fee with you in writing first. We are paid by the firms we introduce you to.

You can ask us at any time how much we will receive and we will tell you.

05Our panel of lenders

We introduce you to lenders and finance providers we have agreements with, not the whole market. A list of the firms we work with is available on request. We are not owned by, and do not own, any of these firms. Some products are only available directly from a lender, so a better deal may exist outside our panel.

06Your responsibilities

• Give us complete and accurate information, including your business details, turnover, existing borrowing and the funding you need.
• Tell us promptly about any change that could affect an application.
• Read every quote and agreement before you sign. The lender’s terms govern the product.
• Only sign on behalf of the business if you are authorised to act for it.

07Your data

We share your details only with the lenders and finance providers relevant to your enquiry, our CRM and hosting providers, and regulators where the law requires. Lenders may run credit, fraud and anti-money-laundering checks, which can leave a record on your credit file. Our Privacy Notice at lovecapitals.co.uk/privacy-policy explains what we collect, why, how long we keep it and your rights under UK GDPR.

08Complaints

If you are unhappy with our service, contact us at hello@lovecapitals.co.uk, on 020 8097 9100, or in writing at our registered office. We will acknowledge your complaint within 5 working days and aim to give you a final response within 8 weeks.

Ombudsman services are free. Eligibility depends on the size of your business and the product involved.

09General terms

Ending our service. You may stop using us at any time by telling us in writing. This does not cancel any agreement you have already signed with a lender; that lender’s terms set your cancellation rights.

Conflicts of interest. If our interests, or a lender’s, could conflict with yours, we will tell you before we act and explain how we will manage it. If we cannot manage it fairly, we will not act.

Responsibility. We are responsible for the service we provide to you. We are not responsible for a lender’s performance, price changes or credit decisions.

Law. This agreement is governed by the law of England and Wales, and the courts of England and Wales have jurisdiction.

10Acknowledgement

I have read and understood this Initial Disclosure Agreement, including how Love Capitals is paid.

I understand Love Capitals is not regulated by the FCA and acts only as an introducer for business finance.

I am authorised to sign on behalf of the business named below.