Commercial finance · Client document
Initial Disclosure Document
Who we are, the service we provide, how we are paid, how we use your data and how to complain. Please read it before we start work on your finance requirement.
We are not authorised or regulated by the Financial Conduct Authority
We arrange commercial finance that is not regulated by the FCA. We do not arrange, introduce or advise on any FCA-regulated credit, insurance or other regulated product.
01Who we are
| Registered company | OneCloud Pvt Ltd, trading as Love Capitals |
| Company number | 16991609, registered in England and Wales |
| Registered office | Jhumat House, 160 London Road, Barking, IG11 8BB |
| ICO registration | ZC130857 |
| Telephone | 020 8097 9100 · Mon–Fri 9am–6pm, Sat 10am–2pm |
| Email · Web | hello@lovecapitals.co.uk · lovecapitals.co.uk |
Love Capitals is a trading name of OneCloud Pvt Ltd, a member of the National Association of Commercial Finance Brokers (NACFB). We follow the Code of Practice and Minimum Standards set by the Association. You can check our membership by contacting the NACFB at www.nacfb.org.
02Our role
We are a commercial finance broker, not a lender. We work with a panel of lenders, whose details we will give you on request, to find finance that may suit your business.
Once we have found potentially suitable options, we will present them to you based on the information you have given us. Read every agreement in full before you sign it. We do not provide financial advice; please speak to your accountant or financial adviser for impartial advice.
03What products do we offer?
We arrange the following commercial finance for limited companies and limited liability partnerships:
- Unsecured and secured business loans
- Merchant cash advances
- Invoice finance (factoring and discounting)
- Asset finance for equipment, vehicles and machinery
We only arrange finance agreements that are not regulated by the FCA. If your requirement would be a regulated agreement, such as most borrowing of £25,000 or less by a sole trader or small partnership, we will tell you and will not act for you on it.
04What will you pay us, and how are we paid?
You pay us nothing. We are paid commission by the lender that provides your finance.
Our fee
| Fee to you | Amount | Refundable? |
|---|---|---|
| Broker fee | None. We do not charge you any fee for our service, on any amount. | Not applicable. As you pay us nothing, there is nothing to refund. |
Commission
We are paid only by the lenders we work with. When your finance completes, the lender that provides it pays us commission.
The amount differs from lender to lender and between products. Lenders may pay us, for example, a percentage of the amount you borrow or a fixed amount. Under some arrangements, the more you pay the lender, the more commission we may receive.
We will tell you whether we will receive commission, how it is calculated and how much it is before you sign any finance agreement. This includes any fee from the lender that we may benefit from. You can ask us about it at any time.
If you were introduced to us by a third party, we will tell you whether we pay them any commission.
05Your duty to us
We rely on the statements, information and documents you give us. Please make sure everything you provide is up to date, accurate and complete, and that you do not leave out anything that could be material to your application.
06Ability to pay
Lenders will assess your ability to repay. Tell us about any future change that may affect your ability to make the payments in your agreement; we will pass this to the lender for consideration.
07Health issues and other challenges
If you have a health issue, or anything else that could affect your ability to fully understand the product or the commitment you are taking on, please tell us. Consider whether you need more time, or whether you would like a family member, friend or adviser to help you decide.
08Missed payments
Missing payments can have serious consequences. Depending on the agreement, the lender may repossess the asset being financed, which can happen without a court order, and repossession may not clear the debt. It may also call on any security or personal guarantee you have given, and missed payments may affect your business’s credit record.
09How we use your personal data
OneCloud Pvt Ltd, trading as Love Capitals, is the data controller for the personal data you give us. Our full Privacy Notice is at lovecapitals.co.uk/privacy-policy. In summary:
| Topic | How we handle it |
|---|---|
| What we collect | Names and contact details of directors and owners, business details, identity documents, bank statements, accounts and other information needed for your application. |
| Why, and our legal basis | To find and arrange finance at your request (steps before a contract and performance of a contract); to prevent fraud and money laundering (legal obligation and legitimate interests); to send you marketing only if you have opted in (consent). |
| Who we share it with | The lenders we approach for you, credit reference agencies and fraud prevention agencies (through those lenders), and our CRM and website providers (HubSpot and Netlify), who act on our instructions. We do not sell your data. |
| Credit and fraud checks | Lenders will share your information with credit reference agencies to check your identity and creditworthiness and to prevent fraud, and will keep exchanging information with them during the agreement. Your data may be linked to that of other directors, joint applicants or financial associates. If fraud is detected, you could be refused finance or other services. |
| International transfers | Some providers, including HubSpot, may process data outside the UK under approved safeguards such as the UK International Data Transfer Agreement. |
| How long we keep it | Only as long as needed for the purpose it was collected, or where we have a legal obligation or legitimate business need. Email hello@lovecapitals.co.uk for our retention policy. |
| Your rights | To access, correct or erase your data, to restrict or object to its use, to data portability, and to withdraw consent at any time. Contact hello@lovecapitals.co.uk; we reply within one month. |
| Complaints about data | You can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. |
10What to do if you have a complaint
If you are unhappy with our service, please contact us:
| In writing | [Name / Complaints Department], Love Capitals, Jhumat House, 160 London Road, Barking, IG11 8BB |
| By telephone | 020 8097 9100 |
| By email | hello@lovecapitals.co.uk |
We will acknowledge your complaint within 5 working days and aim to send you a final response within 8 weeks. A copy of our complaints procedure is sent with this document and is available on request.
As an NACFB member we follow its Code of Practice. If you believe we have not met it, you can contact the NACFB at www.nacfb.org.
11Acknowledgement
I have received and read this Initial Disclosure Document, including that Love Capitals charges me no fee and is paid commission by the lender that provides my finance.
I have been given the link to the Love Capitals Privacy Notice.
I am authorised to sign on behalf of the business named below.
| Client | For Love Capitals | ||
|---|---|---|---|
| Business name and company number | Broker name | ||
| Signatory name and position | Position | ||
| Signature | Signature | ||
| Date | Date |